AI BookingsImplementation type: AI Reception + Bookings

AI receptionist booking kayak tours and handling customer enquiries

How the Leadbot voice agent answers calls, checks availability, collects customer data, books kayak tours and passes larger enquiries to the owner.

50+

kayak tours booked per month

24/7

customer phone service

Auto

booking reminders

100%

integration with the booking calendar

Challenge

High call volume in season required fast, organised handling.
Customers asked about kayak availability, dates, routes, transport, lodging and corporate events.
Bookings required manual date-checks, collecting data and settling the number of kayaks.
Larger groups and corporate events required personal handling by the owner.
Missed calls could mean lost bookings in season.
The centre needed automatic customer reminders.

Solution

Leadbot rolled out a voice AI agent as 24/7 phone reception for Wiosełko.
The agent recognises whether the call is about a tour booking, availability, a larger group, lodging or a corporate event.
For a tour booking the agent asks about the date, checks availability, sets the number of kayaks and collects contact data.
Once data is collected the agent saves the booking in the calendar and confirms the details.
For larger groups the agent collects the key info and hands the case to the owner.
The system automatically sends customers reminders for upcoming bookings.
Every call leaves a clear trail: who called, what they needed and what data was collected.

Results

50+

kayak tours booked

in the first analysed month

Less

manual phone handling

the agent took over the repetitive part

Faster

response to customer enquiries

customers get an answer without waiting

Better

order in bookings

calls end with concrete calendar entries

Auto

customer reminders

the system reminds about upcoming bookings

Smoother

handoff of larger enquiries

the owner gets a concrete ticket

In season the phone practically never stops ringing — customers ask about kayaks, dates, larger groups, lodging and organisation. The Leadbot voice agent brought a lot of order to that. Now a customer can call, ask about a tour, and the agent checks availability, collects data and the number of kayaks and saves the booking in the calendar. For larger groups we get a concrete ticket for further contact instead of a loose conversation without data. Automatic customer reminders before a booking are also big value. In practice it saves us time, reduces chaos in season and lets us handle people who actually want to book faster. In the last month the agent helped us book over 50 kayak tours. Recommended for businesses with a lot of customer calls that want to bring order to bookings.

Andrzej Skubisz

Wiosełko