AI Medical ReceptionImplementation type: AI Reception 24/7

24/7 AI receptionist for a medical clinic

How NZOZ PPL handled 380 calls and 816 call-minutes with the Leadbot AI reception, running 24/7 as the first line of contact for patients.

380

patient calls per month

816 min

of calls handled by AI

79%

of calls successfully completed

24/7

reception availability for patients

Challenge

Reception was constantly under pressure from a high volume of inbound patient calls.
Repetitive questions about visits, dates, doctors and registration ate into team time.
Risk of losing enquiries outside standard clinic hours.
Some calls needed an instant answer, others needed data collection and hand-off.
Incoming patient information needed to be organised.
The clinic had to maintain a high standard of phone service in a medical setting.

Solution

Leadbot rolled out an AI receptionist that answers patient calls calmly and professionally.
The agent helps with visits, dates, doctors, registration and basic admin questions.
For cases needing a callback the agent collects the key information from the patient.
Every call ends with a clean ticket handed off to the reception team.
The agent works 24/7 — including outside clinic hours — so no enquiry is lost.
The solution takes repetitive calls off reception without lowering service standards.

Results

816 min

of billed calls

total AI handling time

380

calls per month

handled by the AI reception

375

connected calls

calls longer than 1 second

79%

call success

successfully completed calls

~95

calls per week

average weekly volume

24/7

availability for patients

AI reception also works outside clinic hours

Rolling out the Leadbot AI receptionist genuinely improved phone service in our clinic. The system runs 24/7, takes patient questions about visits, dates and doctors, and organises incoming enquiries. Thanks to that the team can focus on patients on site, we don't lose contacts and we maintain a high service standard. It's practical, stable and very much needed in the daily work of a medical clinic.

Henryk Domański

NZOZ PPL