AI ReceptionImplementation type: AI Reception 24/7

AI receptionist for a two-location massage studio

How the AI receptionist handles inbound calls, manages bookings and takes load off the team in a two-location massage studio.

30

appointments booked by AI in April

65%

of calls converted into bookings

6,000 PLN+

estimated booking value

4–7 h

of reception work saved per week

Challenge

The phone rang during client sessions — a missed call often meant a lost booking
The studio serves two locations (Mokotów and Żoliborz) — every call needed the correct location
Vouchers, gift cards and admin questions ate into reception time
The team needed relief without lowering service quality

Solution

The AI receptionist takes inbound calls as the first line of contact
Walks the customer through service, location and time-slot selection
Handles new bookings, reschedules and cancellations
Answers questions about location, visit prep and vouchers
Supports both locations: Mokotów and Żoliborz
Every call ends with a note and summary passed to the team

Results

46

successful AI calls

in the analysed period

30

appointments booked

directly by AI

65%

conversion

about 2 in 3 calls ended with a booking

6,000 PLN+

of booking value

conservative estimate

87%

of calls with revenue impact

bookings, changes, vouchers

4–7 h

of reception work

saved per week

At first we approached rolling out AI cautiously, treating it as a tool with uncertain operational value. Very quickly after implementation we saw its real business impact. Today it's hard to imagine our operations running without this kind of technology.

Chrystian Rębkowski

General Manager, ProMasaż